Good and Bad News For India’s BPO and ITES Sector British National Rail To Outsource All Calls To India – British Telecom Returns Call-Centre Jobs To Britain From India
Image Source Tribune India
It’s reality check time for BPO and ITES Sector. In Recession Time Nothing Surprise Anymore to me. Anything can happen as everyone and every company is trying hard to survive, keep floating against the high tides of financial meltdown and wait for this recession and financial meltdown high tides to go down.
Via Times Online
BT returns call-centre jobs to Britain from India
BT will bring at least 2,000 call-centre jobs in India back to Britain as it prepares to close about half its customer service operation on the sub-continent, it emerged yesterday. Ian Livingston, BT’s chief executive, disclosed the move in response to a shareholder question at the telecom group’s annual meeting.
BT will transfer at least 2,000 jobs in India to Britain, where the group has 11,000 customer service staff. However, the eventual number of customer service positions that will be repatriated is understood to be closer to 2,750, representing half the group’s 5,500 call-centre staff in India. Read Full Story…
National Rail to outsource all calls to India
National Rail Enquires is to outsource all calls to India in a cost-cutting move that puts more than 100 jobs at risk. Call centre staff in India already handle about two thirds of the calls to the train times hotline, with the remaining enquires fielded in South Yorkshire by employees of Ventura, a UK business.
It is believed staff only found out about the change, which will take place from December, last night and that redundancies at Ventura are inevitable. Ventura said it had entered into a 90 day consultation period with more than 100 employees and that it was in talks with other clients about additional work to help the company maintain work volume and minimise job cuts. Read Full Story…
Secondly but most important I honestly doubt about India’s chances of remaining prime outsourcing destination because of stupid salaries and a heart-wrenching high attrition rate. Both these factors lead to affect the higher quality of work our clients expects from us.
If our client doesn’t get what they expect from us they will move on and find some other alternatives. We had seen in past that some of big BPO and ITES clients and companies like Powergen, Abbey and Orange have already closed some of their Indian call centre operations, so I won’t be surprised if some more companies will come forward and say Look we are closing down as We Are Not Getting Good Returns……So….
It’s high time for BPO and ITES sector to Get Real and Start working on Quality, Low Cost and think some solid strategy about how to decrease high attrition rate. A Desperate all around efforts is needed and demand of time. Get Your Acts Together and Before You Lose Our Brilliant Industry.
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